[Resolved] Yatra Online / Yatratrip.in — Refund not provided by Yatra | |||
Due to covid my flights were cancelled during the month of May 2020. So I requested for the full refund. I booked the flights from Kol to Mumbai and from Mumbai to Kolkata from Yatra and was going for my father's treatment. Since I had to replan the treatment in Kolkata itself due to flight cancellation so I had requested for the refund. Indigo had refunded the money but Yatra is simply keeping the money with them and is only saying that the money has been refunded and closing my case again and again. I can't call Yatra as customer phone support is not working . Mail support is worst . My booking reference nos are[protected] and[protected]. I have already logged the call with yatra and given my card statement from 1st Sept till 5th Oct where I didn't get any refund from yatra. I am fed up with Yatra support now. Yatra is simply cheating their customers and keeping the money with them. I need someone to kindly help me with refund from Yatra. Was this information helpful? | |||
Aug 12, 2021 Complaint marked as Resolved Yatra Online / YatraTrip.in customer support has been notified about the posted complaint. Verified Support Oct 10, 2020 Yatra Online / YatraTrip.in Customer Care's response Hi, Greetings from Yatra.com ! As we checked you were already in contact with our support team related to your concern/query and required information/ details were shared with you. Should you require any further assistance feel free to write back on the same email thread for our team to check and assist you better. We would like to keep you informed that we are experiencing high volume due to COVID-19 kindly expect a delay in response. Regards, Yatra Care
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 2 Comments | |||
Comments
Same case me. Not received refund even after 4 months.
Reply
Kms90's reply, Jan 5, 2021
Same case with me. Yatra told that they processed refund of rs. 122573.01 or Yatra booking ref number 0212958165990 on paper but not debited refund amount from their bank account. They play game wisely. Yatra already mentioned in their refund email for contacting bank, what a pre planned game by Yatra.
Same case with me. Yatra told that they processed refund of rs. 122573.01 on 21.10.2020 for Yatra booking ref number[protected] on paper but not debited refund amount from their bank account. They play game wisely. Yatra already mentioned in their refund email for contacting bank, what a pre planned game by Yatra. Not received refund yet in my credit card.
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