[Resolved] Yatra Online / Yatratrip.in — Refund of cancelled flight by airlines not fully paid by Yatra.com

Somnath92

Feb 4, 2022

Address:

Gurugram

Date: 4th Feb 2022
Recently AirAsia has cancelled my round trip from Bangalore to Bhubaneshwar. AirAsia provided me with option to refund or rescheduled for which I choose to refund. The airlines had initiated full refund of amount for PNR MYW55B rupees 3747 and for PNR S121KS 3558 on 21st January 2022.

Refund initiated from yatra is only 3014 and 2875.

AirAsia Yatra Cancellation Protection
3747 3014 Yes
3558 2875 No

Since I have not used yatra to cancel or neither I have cancelled the flight there shouldn't be any charges to be incurred by Yatra if it is happening it is extremely unethical and Yatra is liable to the broad daylight stealing.

Please I urge you to raise my voice against this unfair wrong doing to the general consumers.

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Feb 24, 2022

Complaint marked as Resolved

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

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Comments

Yatra Online / YatraTrip.in Customer Care

from Gurgaon, Haryana

Feb 5, 2022

Verified Support

Dear Somnath, Greetings from Yatra.com! We would want to inform you that the Yatra convenience fee and the cancelation protection amount paid at the time of booking are non-refundable. As we checked the seat amount of INR 300/- each for both the booking no.[protected] and[protected] have been refunded from our end in the same mode of payment. Kindly note Further, your bank may take 5-7 working days for the credit to reflect in your account. Regards, Yatra Care