[Resolved] Yatra Online / Yatratrip.in — Refund of cancelled ticket | |||
PNR IIWCTZ AIrline company refunded the amount INR6912 to Yatra on 15th August 2020 but Yatra did not refund the amount. I escalated via https://complaint.resolver.in/ with Yatra case: RES7189249 but they say they have initiated the refund of INR 6559 on 29 SEP 2020 for Yatra reference no.[protected]. I still haven't received this refund as Yatra delaying the refund initiation process. They say it will take 15 to 20 working days to reflect the credit in my originated account. But it almost 40+ working days over and nothing has been credited. Please do the needful. Was this information helpful? | |||
Aug 13, 2021 Complaint marked as Resolved Yatra Online / YatraTrip.in customer support has been notified about the posted complaint. Verified Support Nov 21, 2020 Yatra Online / YatraTrip.in Customer Care's response Hi, Greetings from Yatra.com! We would like to inform you that the Promotional Discount, Yatra Convenience fee & Insurance charges are non-refundable. Yatra charges a non-refundable online convenience fee at the time of booking for providing multiple travel options, intelligent search, and seamless online booking experience to its customers. For assistance regarding refund, feel free to write back on the same email thread for our team to check and assist you better. Regards, Yatra Care
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1 Comment | |||
Comments
I'm looking for actual refund of Yatra reference no.[protected] which excludes Promotional Discount, Yatra Convenience fee & Insurance charges. So, please initiate the refund at the earliest.
Reply
Yatra Online / YatraTrip.in Customer Care's response, Nov 30, 2020
Verified Support
Hi, Greetings from Yatra.com ! As we checked you were already in contact with our support team related to your concern/query and required information/ details were shared with you. Should you require any further assistance feel free to write back on the same email thread for our team to check and assist you better. We would like to keep you informed that we are experiencing high volume due to COVID-19 kindly expect a delay in response. Regards, Yatra Care
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