Yatra Online / Yatratrip.in — Refund of flight ticket not received to the original payment method but has been provided as ecash

This is with regards to Kolkata to Shillong flight (04/04/2020) with booking number[protected] from Yatra.com. Due to COVID, indigo had cancelled this flight and provided me a 100% refund for the same. But Yatra has provided me ecash and not refund to the original payment method. In spite of repeatedly writing to them, I am not getting any refund for the same. Kindly look into this and provide a solution.
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Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
Oct 14, 2020
Updated by sangeetanaik
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Dear Sangeeta,

Greetings from Yatra.com!

We regret the inconvenience caused. We would request you to kindly share your Yatra booking number for us to check and assist you as share booking number is protected.

Regards
Yatra Care

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