[Resolved]  Yatra Online / Yatratrip.in — Refund on cancelled flight

Indigo cancelled the flights scheduled on May10 22' & yatra deducts convenience fess which is fine BUT also deducts insurance charges of 1, 977/- and that's crazy. Do not take other's hard earned money. I paid 7, 242/- when booking the flights from Blr to Calicut, Indigo cancels it's flight and the refund I get is only 4, 020/- IS THIS A JOKE. You guys are basically looting and passing a message NOT to use your sly services again. There is no customer service # where we can talk to someone, just a damn email that goes to n fro with no empathy.
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May 20, 2022
Complaint marked as Resolved 
Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
Verified Support
Apr 18, 2022
Yatra Online / YatraTrip.in Customer Care's response
Dear Divya,

Greetings from Yatra.com!

We would request you to kindly share your Yatra booking reference number and registered email ID to enable us to assist you.

Regards
Yatra Care
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    Yatra Online / YatraTrip.in Phone
    +91 95 5580 0800 [Customer Support]
    +91 12 4437 5353
    +91 12 4437 5318
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