[Resolved] Yatra Online / Yatratrip.in — Travel insurance was not done for all the travellers in the booking

[Resolved] Yatra Online / Yatratrip.in — Travel insurance was not done for all the travellers in the booking

M meenadixit Jan 21, 2022 Jan 23, 2022 This thread was updated on Jan 23, 2022

I booked 2 tickets together and added cancellation protect on my booking. I contacted Liberty insurance and Yatra. Now they are saying that you have opted one passenger cancellation protection. Firstly there was no option to opt passenger cancellation protect was for the whole booking. Also I paid extra for the insurance of 2 passengers. I just received cancellation charges of 1 passenger from insurance company. There is no tele contact customer support, and email reply are late and incomplete. Was this information helpful? No (0) Yes (0)
Mar 3, 2022 Complaint marked as Resolved Yatra Online / YatraTrip.in customer support has been notified about the posted complaint. Verified Support Jan 21, 2022 Yatra Online / YatraTrip.in Customer Care's response Hi, Greetings from Yatra.com! We regret the inconvenience you have faced. Request you to kindly share your Yatra booking reference number and email id to enable us to check the details and assist you. Regards, Yatra Care Jan 22, 2022 Updated by meenadixit Booking Ref No.[protected] Email: meenadixit.[protected]@gmail.com Verified Support Jan 23, 2022 Yatra Online / YatraTrip.in Customer Care's response Dear Meenadixit, Greetings from Yatra.com! As checked, you are already in conversation with us on the email thread under 'YA:30087294', and our team is working on it and we will do our best to have it sorted for you and will get in touch with you over a call or an email to share an update. Appreciate your understanding. Regards, Yatra Care
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