[Resolved]  Yatra Online / Yatratrip.in — Unable to do booking using my money in wallet

Address:Bangalore

My flight ticket was cancelled by the airline due to covid and they have refunded my money to Yatra. In my Yatra account the money is reflected (only half of the total money paid). Now I need to travel but I am unable to do the booking at Yatra website. When I try to login to the Yatra website it suggests to logon to new website which I cannot do so. When my brother tries to login to the new website he is able to do so with his email ID. This looks like Yatra is purposefully avoiding me to login since I have credit in my account.
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Aug 6, 2021
Complaint marked as Resolved 
Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
Verified Support
Feb 24, 2021
Yatra Online / YatraTrip.in Customer Care's response
Hi, Greetings from Yatra.com! Regret the inconvenience caused. Request you to kindly share your Yatra booking reference number and registered email id to enable us to assist you. Thank you
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    Yatra Online / YatraTrip.in Phone
    +91 95 5580 0800 [Customer Support]
    +91 12 4437 5353
    +91 12 4437 5318
    Yatra Online / YatraTrip.in Address
    1101, 11th Floor, Tower B, Unitech Cyber Park, Sector -39, Gurgaon, Haryana, India - 122001
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