[Resolved]  Yatra Online / Yatratrip.in — Yatra Booking Reference:[protected] REFUND NOT RECEIVED

I had booked a flight ticket on Yatra.com.
Yatra Booking Reference:[protected]
PNR: 5VBNBK

Before Cancellation, I had rescheduled the booking through Vistara airline.

Vistara issued a New Ticket Number:[protected]

I had cancelled the booking through Yatra.com thereafter, but till now I have not received any refund amount.

Issues with communicating with Yatra.
1. On providing the Booking Reference[protected] : Yatra says: Refund already initiated. But the Vistara airlines say they have not received any refund request for the new ticket number (after rescheduling). The old ticket number is invalid for refund.
2. On providing new ticket number provided by airline after rescheduling, Yatra says the ticket number is invalid.

The refund is needed urgently for the new ticket reference 228 [protected]

I request Yatra to contact VISTARA sales for the PNR: 5VBNBK and request refund.