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Yatra Online / Yatratrip.in — Yatra Online / Yatratrip.in Cancellation Protection Policy not received

I had purchased CANCELLATION PROTECTION with my air-tickets (Booking Ref No.[[protected]] on 3th March but did not receive the POLICY DOCUMENT. I will need the CANCELLATION PROTECTION POLICY DOCUMENT to claim reimbursement of cancellation fees, if I cancel my tickets. Please send me the document immediately. I did not receive it when I booked my tickets nor is it available for download on your website.
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Comments

Hi, Greetings from Yatra.com! We regret the inconvenience you have faced. Request you to kindly share your Yatra booking reference number and email id to enable us to check the details and assist you. Regards, Yatra Care
Reply
tarunsgnr's [Complaint's author] reply, Apr 7, 2022
Yatra booking reference is [0303220026844] and email id is [[email protected], in]
Hi,

Greetings from Yatra.com!

Thank you for sharing your details, please find the below liberty insurance policy number for both the passengers.

[protected] - Mrs Payal Chamria
[protected] - Master Shauryavardhan Chamria.

We would like to inform you that to avail of the benefit for the cancelation protection, the passenger needs to cancel the booking 24hrs before the departure time online with the applicable cancelation charges and later needs to register their claim for the cancelation charges online by visiting the link libertyinsurance.in or call Liberty General Insurance helpline number[protected] within 10days for the cancelation.

Regards,
Yatra Care
Reply

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