[Resolved]  Yatra Online / Yatratrip.in — Yatra Refund for a cancelled ticket Booking Ref No.[protected]

I booked a ticket via Yatra.com and the flight was cancelled by the airlines itself. I got an email from Yatra that a refund has been received. please follow the steps to get the refund processed.

"Dear Customer,

This is regarding your refund query for Booking Reference number[protected].

We have received the refund for your PNR - BJK9KB. Kindly follow the below steps to claim your refund.

Step 1: Click here to login into Yatra My bookings section.
Step 2: Click on the Check Refund Status Button for PNR - BJK9KB.
Step 3: Click on the given link to claim and process your refund (highlighted in yellow color).

Alternatively, you can click here for help on claiming your refund.

Thanks & Regards,
Yatra Team"

I followed the process and I submitted the refund amount to be credited to my account in 2-3 days for the amount of INR 12600 appx. However, once I submitted the request the Yatra website does not show any details of my refund rather they have this message displayed on my account.

"Dear Kakali Som,
Thank you for booking with Yatra.com
We cannot find any refund initiation request for the reference number[protected].
If you have cancelled the ticket directly via the airline or the airline has cancelled the flight, please go to 'My bookings', select your booking, and click on 'Claim Refund' to initiate a refund request.
Once the refund is initiated, you will get an SMS and email about the refund details."

Yatra is not reachable and does not bother to reply to emails sent. The customer care is a joke and it has been set up in a way that you run in circles not understanding where to get back your money from while the company defrauds its customers.