Dear Team,
I booked 2 tickets on 3rd August from Bangalore for my parents under the booking reference number[protected]. Money got deducted from my bank account but the ticket was not booked and I received an email saying my refund has been processed from Yatra. Unfortunately, no refund has been received till date. Amount is Rs 7842/- I want my refund asap.
My Service Request number is YA:33730349 & YA:32687735
I have been continuously talking to Yatra support and they came back with an answer that they have processed the refund and I need to check with my bank. I checked with my bank with the Transaction reference number Yatra gave me and i got a response that this RRN is invalid and untraceable. They have wasted so much time already. I don't know what to do now.
Please help asap to get my refund. I am continuously following up with Yatra for the past around 82 days and my problem is still not resolved. Every single time they say they will take 24/48 hours to resolve the query, but they come back saying we have processed the refund. I have forwarded all the email transactions to Yatra from my bank.
This is extremely unfortunate for a company like Yatra to behave like this.
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