[Resolved] Yatra Online / Yatratrip.in — About bus booked but bus never came so request for full refund

Bro Dyson Vargees

from Bengaluru, Karnataka

Address:

577301

I had booked a bus from Shimoga to Mangalore on 19.11.2016 but the bus never came and crew in the bus never relief at all for the call so it put me in chaotic condition so request for full Regine of money.Bus Ticket PNR no is TS-ABB36748988BIG and Transaction id. Yatra ref no[protected].so I request the proper action and also with refunding of my money.

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Dec 29, 2016

Complaint marked as Resolved

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

Verified Support

Nov 20, 2016

Yatra Online / YatraTrip.in Customer Care's response Dear Mr. Vargees,

At the onset please accept our sincere apologies for the inconvenience caused. We have shared your concern with our team, please allow us some time to investigate the case and respond to you. Request your patience in the interim.

Should you require any further assistance, please call us on[protected] /[protected] or alternatively write on [protected]@yatra.com.

Best Regards,
Yatra Care !

Verified Support

Nov 25, 2016

Yatra Online / YatraTrip.in Customer Care's response Dear Mr. Vargees,

Greetings from Yatra.com!

We sincerely apologize for the inconvenience caused to you. We sincerely apologize for the inconvenience caused to you. This is definitely not the level of service we endeavour to provide to our customer. Please be assured that we are taking the necessary steps to ensure that such instances, though rare already, do not recur. We would like to inform that full refund has been initiated and it will take 2-7 working days to reflect in your account. Hope your query has been resolved. Thanks, Yatra Care