[Resolved] Yatra Online / Yatratrip.in — Fraud while hotel cancellation | |||||
We have submitted cancellation request on yatra on 3rd may 2016 at 10:35 AM for domestic hotel cancellation .The website was showing hotel as cancelled and yatra send a confirmation mail that cancel request is logged and person will call within 24 hours for refund .They have put a cancellation time of 4th may on my hotel voucher .After cancellation of yatra services, yatra internally did not cancel my hotel services and now they dont not want to refund my money and accept their mistake . I spoke to their person Sahil and he confirmed that it is yatra's responsibility to cancel the hotel booking Sahil also told me that if I go for entire cancellation, i am elgible for full refund of amount that i have paid.Please take this up with yatra as it is a entire case of cheating and fraud and help me in process of my refund. Was this information helpful? | |||||
Aug 8, 2021 Complaint marked as Resolved Yatra Online / YatraTrip.in customer support has been notified about the posted complaint. | |||||
 3 Comments | |||||
Comments
Dear Shalu,
Greetings from Yatra.com!
We sincerely apologize for the inconvenience caused. Would like to inform that refund has been initiated on 12 May and it will take 3-5 working days to reflect in your account. Request your patience in this interim.
Should you require any further assistance, please call us on[protected] alternatively write on [protected]@yatra.com.
Best Regards,
Yatra Care
Greetings from Yatra.com!
We sincerely apologize for the inconvenience caused. Would like to inform that refund has been initiated on 12 May and it will take 3-5 working days to reflect in your account. Request your patience in this interim.
Should you require any further assistance, please call us on[protected] alternatively write on [protected]@yatra.com.
Best Regards,
Yatra Care
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+91 95 5580 0800 [Customer Support]
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+91 12 4437 5318
1101, 11th Floor, Tower B, Unitech Cyber Park, Sector -39, Gurgaon, Haryana, India - 122001
Greetings from Yatra.com!
Regret the inconvenience caused. Would request you to please share your Yatra reference number or contact details and we will be happy to assist you.
Should you require any further assistance, please call us on[protected] alternatively write on [protected]@yatra.com.
Best Regards,
Yatra Care