[Resolved] Yatra Online / Yatratrip.in — Goo[censored]p in travel booking | |||||
I had booked a trip from mumbai to Bali on Yatra.com. They said they will issue tickets only 3 days prior to journey. Even then I did not receive the tickets and hotel voucher. After calling them I got to know that the person handling my booking has resigned and nobody has been assigned for the job. I called several times but every time there was the same reply: "We will arrange a call back". After this had happened 8 times I insisted that I will hold the line till a person is assigned. After taking to the supervisor, I finally got the tickets and voucher. My hotel booking ended one day before my departure and tour itinerary started before my arrival !! The flight ticket had my wife's name reversed ! The hotel I had chosen was booked only for half the period and for next three days a different hotel in a different locality was booked ! Now I was in full panic. This took almost 20-30 calls and 10-12 emails to correct. Was this information helpful? | |||||
Complaint marked as Resolved
Yatra Online / YatraTrip.in customer support has been notified about the posted complaint. | |||||
 2 Comments | |||||
Comments
Dear Customer,
We apologize for the inconvenience faced by you, request you to share your contact details and yatra booking Reference number so that our team can call and assist you in regards to the above concern.
Should you require any further assistance, please call us on[protected]/[protected] or alternatively write to [protected]@yatra.com
Best Regards
Yatra Care !
We apologize for the inconvenience faced by you, request you to share your contact details and yatra booking Reference number so that our team can call and assist you in regards to the above concern.
Should you require any further assistance, please call us on[protected]/[protected] or alternatively write to [protected]@yatra.com
Best Regards
Yatra Care !
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
80%
Complaints
2577
Pending
348
Resolved
1922
+91 95 5580 0800 [Customer Support]
+91 12 4437 5353
+91 12 4437 5318
1101, 11th Floor, Tower B, Unitech Cyber Park, Sector -39, Gurgaon, Haryana, India - 122001
Greetings from Yatra.com
We regret for the inconvenience caused. We request you to share either your booking reference number or contact number at [protected]@yatra.com. We shall try our level best to provide you satisfactory resolution.
Regards,
Yatra Care