[Resolved] Yatra Online / Yatratrip.in — Refund not made | |||
As i complained before regarding the refund. I am really tired now its been around 12 days i didn't receive the payment yet I got a mail from yatra that the refund is on process but i haven't received the amount in my account Details of the transaction are below Your transaction ref no ig0csnugo1 for rs.4265 on 18-sep-16 13:01 Via net banking state bank of patiala Details of the refund process by yatra is Refund Client info. : Name :pragya pareek Address : City : Phone : [protected] E-mail : [protected]@gmail.com Booking info. : Booking reference :yt18539452 Refund no. :ref/16-17/r2439791 Refund date : 23 sep 2016 Booked by : simran dias Booking date : 23 sep 2016 16:35 Itinerary description Payment info. Payment mode : banktrans (Citrus) Me code : 7847 Received date : 23 sep 2016 Total rfnd. Amount : -4265.00 (Inr) Disclaimer Refund will be issued in the name of the person in whose favour the receipt was issued. If payment has been received by credit / debit card, the refund is credited to the same card by which the payment was received. For all other cases, refund will be made by account payee cheque only. All disputes subject to gurgaon jurisdiction. Regd. Office:yatra online private limited; b2, 202, 2nd floor, marathon innova, marathon nextgen complex, off. Ganpatrao kadam marg, lower parel (W) mumbai - 400013, maharashtra, ph.:[protected] But i dint received the amount in my account please do help me Was this information helpful? | |||
Nov 5, 2016 Complaint marked as Resolved Yatra Online / YatraTrip.in customer support has been notified about the posted complaint. Verified Support Sep 30, 2016 Yatra Online / YatraTrip.in Customer Care's response Dear Modu, Greetings from Yatra.com! Regret the inconvenience caused. We are looking into your query and our team would respond you at the earliest. Request your patience in this interim. Should you require any further assistance, please call us on[protected] /[protected]. For holidays please call on [protected]. Alternatively, write on [protected]@yatra.com Best Regards, Yatra Care Verified Support Oct 04, 2016 Yatra Online / YatraTrip.in Customer Care's response Dear Modu, Greetings from Yatra.com! Regret the inconvenience caused. Refund of INR 4, 265.00 was already initiated from our end on 23 Sep. Would request you to contact your bank who has issued the card through which payment was done and provide the RRN number(IXF607361) which was provided to us by your bank. You can contact your bank's Grievance Cell in regards to refund not reflecting in your account. Should you require any further assistance, please call us on[protected] /[protected]. For holidays please call on [protected]. Alternatively, write on [protected]@yatra.com Best Regards, Yatra Care | |||
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