[Resolved] Yatra Online / Yatratrip.in — Unconfirmed PNR number to train ticket

asha poojary

from Mumbai, Maharashtra

Address:	560050
Website:	yatra.com

Dear Sir,

I have booked train ticket from bangalore to tirupathi for 15.10.2016. The money is deducted and the confirmation email from yatra.com also received. In the ticket the PNR No. is Unconfirmed.

I send the msg and call also but yatra.com persons not response, its very bad service, and they are mentioned wrong number, i called mumbai yatra.com office number but its call going to police station.
Till now i am not received my ticket or refund amount.

Regards,
Asha GT

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Oct 4, 2016

Complaint marked as Resolved

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

Sep 03, 2016

Updated by asha poojary Yatra Reference Number: [protected]

I have booked train ticket from bangalore to tirupathi for 15.10.2016. The money is deducted and the confirmation email from yatra.com also received. In the ticket the PNR No. is Unconfirmed.

Kindly give me a proper ticket with PNR no./ booking status / Coach nO / SEAT nO.

Regards,
Asha GT

Verified Support

Sep 03, 2016

Yatra Online / YatraTrip.in Customer Care's response Dear Asha,

Greetings from Yatra.com!

We regret the inconvenience this may have caused you. Your refund of INR806.00 has been processed from our end on 02nd Sep 2016. Post this the bank will take 2-7 working days to credit the amount into your account. We hope this helps resolve your query, please feel free to contact us again in case of any additional help required.

Should you have any further queries, please contact us at[protected] or write to us at [protected]@yatra.com and we would be happy to assist. For holidays please call on [protected].

Best Regards,
Yatra Care