[Resolved] Yatra Online / Yatratrip.in — Unethical Practices. No customer value | |||||
Trip IDYH2607821 Most disappointed services from brand like yatra. NO planning, no customer value. I have booked for another hotel, Yatra team changed my hotel at their wish and provided me hotel for those I specifically denied at the time of booking. During the course of booking, they always shown me the hotels for which I confirmed and changed my hotel in voucher. After a long discussion with concerned guys they provide me a refund of odd Rs 3000, which was below than actual difference in package cost. I given up and accepted their offer as I need to travel. But the verdict does not end their, at destination I was dropped by taxi at hotel as provided in travel voucher. at the hotel after a long waiting of more than 1 hour, I came to know my hotel changed again to another hotel, which is a low graded property and the local coordinator there told to go their your self, for local travel arrangement the will provide refund (for which they never contact me again). Fell very guilty that I have chosen yatra for my holiday. Literally I never know this type of worse services are being provided by yatra. Was this information helpful? | |||||
Aug 7, 2021 Complaint marked as Resolved Yatra Online / YatraTrip.in customer support has been notified about the posted complaint. | |||||
 2 Comments | |||||
Comments
Dear Ankit,
Greetings from Yatra.com!
Please accept our sincerest apologies for the inconvenience caused to you. This is definitely not the level of service we endeavour to provide to our customer. Please be assured that we are taking the necessary steps to ensure that such instances, though rare already, do not recur.
We would like to offer you a refund of THB 1000 against the amount paid for taxi Please do respond with the acceptance of this offer, and We will ensure that the refund process is initiated immediately.
Once again, We would really appreciate if you would allow us another chance to organize your future holidays, as we truly value your support and association.
Best Regards,
Yatra Care
Greetings from Yatra.com!
Please accept our sincerest apologies for the inconvenience caused to you. This is definitely not the level of service we endeavour to provide to our customer. Please be assured that we are taking the necessary steps to ensure that such instances, though rare already, do not recur.
We would like to offer you a refund of THB 1000 against the amount paid for taxi Please do respond with the acceptance of this offer, and We will ensure that the refund process is initiated immediately.
Once again, We would really appreciate if you would allow us another chance to organize your future holidays, as we truly value your support and association.
Best Regards,
Yatra Care
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Greetings from Yatra.com
Booking ref - YH2607821
We sincerely apologize for the inconvenience caused. We have shared this feedback with our concerned team. We request you to allow our team time to investigate this matter. We assure you the resolution at the earliest and request your patience in the interim.
Should you require any further assistance, please feel free to write us [protected]@yatra.com
Regards,
Yatra care