[Resolved] Yatra Online / Yatratrip.in — Yatra unable to allot hotel room | |||||
Hello all, I have booked a hotel room from yatra portal at kohinoor samudra beach resort beach for two days from 24th to 26th march on 21st march, 2016. For this i have received a conformation from yatra that room booked vide booking reference number [protected]. Next day around 10:00 pm, receive an email from yatra that they couldn't arrange a room for me as per my choice of hotel. Based on the mail, have called customer support next day around 8:00 am, and support representative confirmed that they tried to call hotel and couldn't reach hotel and confirm my booking and suggested me to go for cancellation. As per telephonic discussion had with yatra customer support have initiated cancellation and also as spoken to support team with almost 5 different support representative, last spoke to navneet, till now haven't received and confirmation from yatra that my request of cancellation executed and refund initiated. Would like to know the status of my request. Regards, Sangam narsing rao +[protected] Was this information helpful? | |||||
Aug 8, 2021 Complaint marked as Resolved Yatra Online / YatraTrip.in customer support has been notified about the posted complaint. | |||||
 3 Comments | |||||
Comments
Dear Mr. Rao,
Greetings from Yatra.com!
Our team has contacted the hotel and they confirmed that you have availed the stay. Hence, We would not be able to process the refund.
Should you require any further assistance, please call us on[protected] alternatively write on [protected]@yatra.com.
Best Regards,
Yatra Care
Greetings from Yatra.com!
Our team has contacted the hotel and they confirmed that you have availed the stay. Hence, We would not be able to process the refund.
Should you require any further assistance, please call us on[protected] alternatively write on [protected]@yatra.com.
Best Regards,
Yatra Care
Dear Mr. Rao,
Greetings from Yatra.com!
We sincerely apologize for the inconvenience caused to you. Our team has contacted you and initiated the full refund and it will take 5-7 working days to reflect in your account. Request your patience in this interim.
Should you require any further assistance, please call us on[protected] alternatively write on [protected]@yatra.com.
Best Regards,
Yatra Care
Greetings from Yatra.com!
We sincerely apologize for the inconvenience caused to you. Our team has contacted you and initiated the full refund and it will take 5-7 working days to reflect in your account. Request your patience in this interim.
Should you require any further assistance, please call us on[protected] alternatively write on [protected]@yatra.com.
Best Regards,
Yatra Care
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Greetings from Yatra.com!
Regret the inconvenience caused. We are looking into your query and our team would respond you at the earliest. Request your patience in this interim.
Should you require any further assistance, please call us on[protected] alternatively write on [protected]@yatra.com.
Best Regards,
Yatra Care