Submit a Complaint
Airlines
Yatra Online / YatraTrip.in

Yatra — Yatra not sharing CANCELLATION PROTECTION policy document

Website:yatra.com

I had purchased CANCELLATION PROTECTION with my air-tickets (Booking Ref No.[protected] on 12 January but did not receive the POLICY DOCUMENT. I will need the CANCELLATION PROTECTION POLICY DOCUMENT to claim reimbursement of cancellation fees, As I have already cancelled my tickets on 2nd Feb. Please send me the document immediately. I did not receive it when I booked my tickets nor is it available for download on your website.

There is no response form Yatra on sharing this document.
It looks like a scam with everyone. They ask to claim on Liberty general insurance website, but are not providing the required document.
Was this information helpful?
No (0)
Yes (0)
Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
Complaint comments 
1 Comment

Related Yatra Online / YatraTrip.in reviews

[Resolved]Yatra Online / Yatratrip.in - Payment deducted but no booking confirmation or refund[Resolved]Yatra Online / Yatratrip.in - Refund for Failed Transaction.[Resolved]Yatra.com - Not getting refund for cancelled flight from Yatra.com1[Resolved]Yatra Online / Yatratrip.in - Urgent: Payment Deducted but Booking Not Confirmed - Order Booking Reference #2101240076789[Resolved]Yatra Online / Yatratrip.in - Payment debited but not ticket provided2
View all 2577 Yatra Online / YatraTrip.in Reviews

Comments

My booking reference number :[protected] and registered email id is : abhay.[protected]@gmail.com
Reply
Yatra Online / YatraTrip.in Customer Care's response, Feb 5, 2022
Verified Support
Hi, Greetings from Yatra.com! Kindly find below the Insurance policy number for your booking. Regards, Yatra Care
21134108707 - Mrs Priti Kumari
21134108708 - Miss Anika Karn
21134108709 - Miss Aadhya Karn
21134108710 - Mr Abhay Kumar

Post your Comment

Comment Guidelines
    I want to submit Complaint Positive Review Neutral Comment
    Add Image
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Yatra Online / YatraTrip.in
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    80%
    Complaints
    2577
    Pending
    347
    Resolved
    1923
    View all 2577 Yatra Online / YatraTrip.in reviews & complaints
    Yatra Online / YatraTrip.in Phone
    +91 95 5580 0800 [Customer Support]
    +91 12 4437 5353
    +91 12 4437 5318
    Yatra Online / YatraTrip.in Address
    1101, 11th Floor, Tower B, Unitech Cyber Park, Sector -39, Gurgaon, Haryana, India - 122001
    View all Yatra Online / YatraTrip.in contact information