[Resolved] Yatra.com — Amount Deducted - Hotel Not booked - Refund Not initiated

Viñòdh Kumar

from Chennai, Tamil Nadu

Address:

Chennai, Tamil Nadu

I tried to book a hotel using Yatra App. The amount was debited twice but the hotel was not booked. Upon raising a complaint I received Refund for one of the transactions. I am chasing the Yatra customer care since 21st Saturday, but they don't bother to respond. [Ref No[protected]] I did mail them with Credit card bill snapshot.

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Aug 6, 2021

Complaint marked as Resolved

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

Mar 06, 2015

Updated by Viñòdh Kumar I called the customer care several times and sent more than 10 mails to risk team, but there is no progress at all

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Comments

Yatra Online / YatraTrip.in Customer Care

from Pune, Maharashtra

Verified Support

Dear Vinodh,

Thanks for sharing your reference ID. We’ll get back to you shortly. Apologies for the inconvenience.

Best Regards
Yatra Care

Yatra Online / YatraTrip.in Customer Care

from Pune, Maharashtra

Verified Support

Dear Vinodh,

Regret the inconvenience caused. We are looking into your query and would respond to you at the earliest. Request your patience in this interim.

Thanks,
Yatra Care

Yatra Online / YatraTrip.in Customer Care

from Pune, Maharashtra

Verified Support

Dear Vinodh,

Our team has contacted you and advised that refund has been initiated from our end and it will take 5-7 working days to be credited into your account. Same has been forwarded on your registered e-mail address with us. Hope your query has been resolved.

Thanks,
Yatra Care