[Resolved]  Yatra.com — Big brand with no commitment

Address:	New Delhi, Delhi, 110087
Website:	yatra.com

This is regarding my booking for nainital kausani ranikhet trip with booking id yh2744090 from you.
It is really disappointing and sad to say that your management is so mismanaged.

I have many points to share with you:

1. i have registered multiple complaints with my booking id (yh2744090) but none of your associates can provide the solution for any of my problem. are your associates just hired to listen the complaints and sit back. (yatra associates: rashmi pathak, ashish bhatia, tejinder singh, deepak, shadab, dharmindra khanna)

2. our booking in-charge ms yamini kapoor and ms. kamaldeep kaur provide us false information:
A) i requested for breakfast and dinner for entire tour, hotel booked in nainital (arif castle) do not serve dinner buffet as per you sales team but they offer it and i have to buy it in hotel.

B) i transferred payment on 20th of june 2016 after getting the payment they are giving us information regarding direct payment basis sightseeing in nainital on 23rd of june. why this information was not conveyed us before the payment. i asked yamini kapoor do i have to pay any more amount or is their is any hidden change she said you don't have to pay anything. i have that mail too.

C) false commitment in between our trip by mr. shadab, he called me specially and said that driver will be changed next morning.

3. many places of our itinerary (day 2) were not covered because of driver unaware of the place. he was stopping the local people at places to ask for the way. is yatra.com planning so poor that they sent a untrained driver. (had discussion with shadab and rinku chaudhary and dharmindra khanna)
The driver was unaware of the itinerary.

We do not have any behavioral issue with driver may be he is driver of normal taxi they given him responsibility to drive tempo traveler.

4. our traveler condition was good but it was making unnecessary noise (audio i have). that disturb us throughout our journey. (had conversation with mr dharmindra khanna multiple time)

5. no follow up or call from yatra side regarding our trip or solutions to our problem.


6. on the way to nainital at 8:00 pm my traveller was stopped at the place called roci bypass 10 km below nainital no arrangement was made from your side. even no information was provided from your side so that we can make our own arrangements. i informed the same to rashmi pathak, mr. dharmendra and mr. ashish bhatia but no one took the initiative to solve my problem. we have to sit back there till 9:00 pm then my traveler was allowed and i on my own took the lead to talk to hotel for making the further arrangements.

It is strange so irresponsible associates are involved for customer services.

If i have to do everything on my own why i have paid to yatra.


How can such a big brand work so irresponsibly. i would never suggest anybody to go with yatra.com. i would circulate this on social media to make people aware about the facilities provided by yatra.
I showed the trust on you but your poor services spoil my trip.

I would highly appreciate if yatra.com could response me back with valid justification. things can not be changed but it can be corrected in near future (not to repeat it with someone else).


Booking reference number: yh2744090

Email id: [protected]@gmail.com


Phone number:[protected]


Thanking you,
Tarun gaba