[Resolved]  Yatra.com — Blocked my money without confirming tickets

Address:Mumbai City, Maharashtra, 700033
Website:YATRA.COM

I booked 6 bus tickets of shatabdi express bus (Round trip) from kolkata to siliguri (3rd june) and from siliguri to kolkata (7th june).. I paid the total money rs. 6000 then. I was emailed my tickets then. But the return tickets were showing unconfirmed. It was shocking. I paid rs. 3000 for those return tickets but it was not booked yet.
Booking reference number -[protected]
Then i tried to cancel my 6 round trip tickets and rebook them. But it was shown that only rs. 2700 would be refunded.
And truly, the contact numbers of the site was of no use as well as the email id.
This very poor service and irresponsibility of this site is literally harming us.
I want my to get my return tickets confirmed as soon as possible.
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Aug 7, 2021
Complaint marked as Resolved 
Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
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Comments

Dear Customer,

Greetings from Yatra.com!

Regret the inconvenience caused. Would request you to please share your email ID used for the booking as we are unable to locate your booking from the above mentioned details.

Should you require any further assistance, please call us on[protected] alternatively write on [protected]@yatra.com.

Best Regards,
Yatra Care
my email ID is [protected]@gmail.com

Yatra.com — My Online Bus Ticket Not ComForm

Dear Si I have Online Choose To yatra bus .com Bus Ticket Not Booking Please Call Me You Urgent Bassis Payment My account Debit My Name - Jignesh Patel My Conatct - [protected]
Dear Mr. Patel,

Greetings from Yatra.com!

Regret the inconvenience caused. We are looking into your query and our team would respond you at the earliest. Request your patience in this interim.

Should you require any further assistance, please call us on[protected] alternatively write on [protected]@yatra.com.

Best Regards,
Yatra Care
Dear Mr. Patel,

Greetings from Yatra.com!

Would like to inform that refund of INR 650 has been initiated under Yatra reference number YT16929486 and it will take 5-7 working days to reflect in your account. Hope your query has been resolved.

Should you require any further assistance, please call us on[protected] alternatively write on [protected]@yatra.com.

Best Regards,
Yatra Care

booking not done

Ref no 12513568 booking goa resort rio for 2 days from 8 may 9 may payment paid but booking not done
Dear Mr. Bansal,

Greetings from Yatra.com!

Regret the inconvenience caused. Would like to inform that booking seems to be a past dated booking (08 May 2014). As per our records, booking was confirmed and hotel vouchers were shared on your registered email ID with us.

Should you require any further assistance, please call us on[protected] alternatively write on [protected]@yatra.com.

Best Regards,
Yatra Care

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