[Resolved] Yatra.com — Booking amount forfeited | |
I have done this booking on 25 may with 40000rs, due to some official work i have to postpone it and informed your officer Mr shahid khan. he replied that this amount will be forfeited if you postpone your programme. I am not able to understand that i have travelled with so may travel companies mostly yatra but never got a response like that. 40000 Rs is a hard earned money and i am not going to loose it at any cost. kindly look into this matter ASAP. i also conveyed Mr shahid khan that you make another trip also but according to him this type of facilities is not available in yatra company. Which type of company is this? i dont think company dosent have refund/ cancellation policies. This is the only matter who is handling the customers. pls take care of your employees as customer asre GOD for every company. Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 6 Comments | |
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no rating
Hi,
This is my 2nd time complain against yatra.com.I am still not getting any reply for this.I have talk with my lawer and i am now ready to file case against yatra in consumer court.i am still in shock, to enquiry any holiday trip we have to pay 40k.this is disgusting.i have all proof in my cell phone (recording ) and also mail proof.My lawer said i ll not return the money but also will put another case where i have gone through lot of mental stress.Here again i am writing the same story. i just enquired about swiss holiday package and to continue the same Mr. Jijo from yatra said " Madam you need to pay 40k as booking amount and he was very much aware of our concern that we may not travel still he assured the money and clearly said only 10k may b deducted rest i ll get back".he misguided about visa process and luckily we came across its not possible in a week time.I have all mail proof and even whats app text.So we stopped well and advance the trip but always adv iced to take the tentitive date where we both were not available, so i clearly said him to cancel the thing.when asked about refund money he said check with Mr. Ahmed.Mr Ahmed said he ll try his best to refund all money.after a month when i returned back from my marraige if i m calling to Jijo, he is behaving very badly.Ahmed said its forfeited as flights tickets has been booked.when we didnt attend any visa interview where you booked the things.No problem see you in court.
Thanks.
contact details: [protected]@gmail.com
This is my 2nd time complain against yatra.com.I am still not getting any reply for this.I have talk with my lawer and i am now ready to file case against yatra in consumer court.i am still in shock, to enquiry any holiday trip we have to pay 40k.this is disgusting.i have all proof in my cell phone (recording ) and also mail proof.My lawer said i ll not return the money but also will put another case where i have gone through lot of mental stress.Here again i am writing the same story. i just enquired about swiss holiday package and to continue the same Mr. Jijo from yatra said " Madam you need to pay 40k as booking amount and he was very much aware of our concern that we may not travel still he assured the money and clearly said only 10k may b deducted rest i ll get back".he misguided about visa process and luckily we came across its not possible in a week time.I have all mail proof and even whats app text.So we stopped well and advance the trip but always adv iced to take the tentitive date where we both were not available, so i clearly said him to cancel the thing.when asked about refund money he said check with Mr. Ahmed.Mr Ahmed said he ll try his best to refund all money.after a month when i returned back from my marraige if i m calling to Jijo, he is behaving very badly.Ahmed said its forfeited as flights tickets has been booked.when we didnt attend any visa interview where you booked the things.No problem see you in court.
Thanks.
contact details: [protected]@gmail.com
not even single rating i ll give
very bad service
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+91 95 5580 0800 [Customer Support]
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+91 12 4437 5318
1101, 11th Floor, Tower B, Unitech Cyber Park, Sector -39, Gurgaon, Haryana, India - 122001
This is my 2nd time complain against yatra.com.I am still not getting any reply for this.I have talk with my lawer and i am now ready to file case against yatra in consumer court.i am still in shock, to enquiry any holiday trip we have to pay 40k.this is disgusting.i have all proof in my cell phone (recording ) and also mail proof.My lawer said i ll not return the money but also will put another case where i have gone through lot of mental stress.Here again i am writing the same story. i just enquired about swiss holiday package and to continue the same Mr. Jijo from yatra said " Madam you need to pay 40k as booking amount and he was very much aware of our concern that we may not travel still he assured the money and clearly said only 10k may b deducted rest i ll get back".he misguided about visa process and luckily we came across its not possible in a week time.I have all mail proof and even whats app text.So we stopped well and advance the trip but always adv iced to take the tentitive date where we both were not available, so i clearly said him to cancel the thing.when asked about refund money he said check with Mr. Ahmed.Mr Ahmed said he ll try his best to refund all money.after a month when i returned back from my marraige if i m calling to Jijo, he is behaving very badly.Ahmed said its forfeited as flights tickets has been booked.when we didnt attend any visa interview where you booked the things.No problem see you in court.
Thanks.