Yatra.com — Booking Ref#[protected] No Notification Received for BUS Cancellation

Address:

Pune, Maharashtra

Hi, I have booked the Bus Ticket on Yatra.com on 27th Apr 2015 to go to Indore from Pune. I have received the confirmed e-ticket from Yatra.com for 2 passengers with Ref # [protected] and BUS-PNR # TS-ABB14823650KWK. On travel Date 1 May 2015 I have called Operator "Sanjay Travels Indore" for more information on boarding point and local contact number. Travel Person informed that BUS has been cancelled and you can get the refund from Yatra.com. I have requested to Bus operator that if bus got cancelled then they have to arrange other bus or option to travellers instead of Refund and has to notify for the cancellation. We did not book the ticket to get the refund, we need to travel. Moreover I did not get the notification email or SMS for BUS Cancellation from either BUS Operator or Yatra.com. After this I have called on Yatra.com #[protected] to get the more information. I have called this number on following time and waited for the duration however no response from them. Date and Time Called on DURATION FOR CALL [protected][protected][protected][protected] 1. 01/05/15 12:09 PM 1:06 Minutes 2. 01/05/15 12:11 PM 18:16 Minutes 3. 01/05/15 12:38 PM 20:48 Minutes 3. 01/05/15 1:53 PM 3:22 Minutes I have also called on[protected] and received no appropriate support from them too. Call on the [protected] too for Refund and this number always switched off. Wrote the email on [protected]@yatra.com with URGENT and do not received any response till now till the time I'm writing this complain here. Please do the appropriate action on BUS OPERATOR and Travel Agent since this is normal practice they are having now-a-day during pick summer time. Sale the ticket on lower rate and then cancel the bus to get the more fare to take advantage of the Situation. At the first place if it have been sold then they MUST Provide the service, in unforeseen reason if BUS needs to be cancelled then they have to arrange the alternative travel option to Passenger instead of leaving them in (middle of no-where) dilemma. Regards, Subhash Patidar Subhash.[protected]@gmail.com +91 [protected]