[Resolved] Yatra.com — Cancel my ticket without my consent | |||
I ahve booked two ticket with yatra.com on 16-8-15 for my mother and father vide yatra booking no.15217231 and 15217009. but by mistake both ticket booked in my father name and this mistake is notice on 12-9-15. while checking with Indigo for name change i was inform that your one ticket was cancelled by yatra themself without informing me. this is the complete lapse of there service. Was this information helpful? | |||
Aug 7, 2021 Complaint marked as Resolved Yatra Online / YatraTrip.in customer support has been notified about the posted complaint. | |||
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+91 95 5580 0800 [Customer Support]
+91 12 4437 5353
+91 12 4437 5318
1101, 11th Floor, Tower B, Unitech Cyber Park, Sector -39, Gurgaon, Haryana, India - 122001
Regret the inconvenience caused.
Please accept our sincerest apologies for the inconvenience faced by you. This is definitely not the level of service we endeavour to provide to our customer. Please be assured that we are taking the necessary steps to ensure that such instances, though rare already, do not recur.
Would like to inform that full refund against YT15217231 has been initiated on 12 Sep and it will be credited into your account within 5-7 working days.
Once again, We would really appreciate if you would allow us another chance to organise your future holidays, as we truly value your support and association.
Best Regards,
Yatra Care