[Resolved]  Yatra.com — Cancelled ticket refund

Address:

500081

Dear yatra team,

My friend had done the booking of air india flight from hyderabad to lucknow from her yatra id, for 9th november 2016, but due to change in plan i had done booking of indigo flight on 10th november 2016 from hyderabad to varanasi using my own yatra id, so she had to cancel the air india flight ticket. But after cancellation my refundable amount is just 140 rupee. Why so? And also when i booked the indigo flight ticket i added one non veg meal in the package but i got the ticket where no meal is added. Also when i firstly booked the indigo ticket it's was unconfirmed but anyways it's confirmed. And when we tried calling the customer care number they kept me on hold saying connecting your call to the concern person but it takes more than 10 minutes to connect one call and when i called the same person pick up the call and saying will connect to the direct number but still it took more than time before. Common even i am a hotelier but in our hotel we don't keep call waiting more than a minute