[Resolved] Yatra.com — Debit card has been charged but hotel not booked

Ishani Duttagupta

from Jaipur, Rajasthan

Address:	Gurgaon, Haryana
Website:	www.yatra.com

On 26.09.2015 I made a payment for a hotel booking with Rs 4308 being debited from my debit card account. However, the booking has not been made and I did not receive any confirmation for the same. According to the call centre too the booking had not been made. The people at the call centre were very unhelpful. They did not register any complaint and were only willing to provide an email address where I sent the complaint. So far, have not got any mail back in reply and no signs of my money being reversed to my account.

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Aug 7, 2021

Complaint marked as Resolved

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

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Comments

Yatra Online / YatraTrip.in Customer Care

from Gurgaon, Haryana

Verified Support

Dear Ishani,

Greetings from Yatra.com!

Regret the inconvenience caused. Would like to inform that refund of INR 4, 308.00 against Yatra reference number YT15522780 has been initiated from our end and it will be credited into your account within 3-5 working days. Request your patience in this interim.

Should you require any further assistance, please call us on[protected] alternatively write on [protected]@yatra.com.

Best Regards,
Yatra Care