[Resolved]  Yatra.com — Fake promises and Bad services from Yatra

Address:

Indore, Madhya Pradesh

I tried contacting the person who arranged our yatra trip (Ashish Bhatiya) but obviously he is not coming on phone. I had spoken to the president as well and I was promised to receive refund of rs. 1950 from yatra for the bad services, its been 2 months now and no one is even bothering to resolve the issue. I finished my honeymoon trip with yatra on 23rd January and feel bad to say that our experience was not at all good. My booking reference number was S1145987. Last day was most horrible for us as the hotel in backwaters was not at all safe. It was dirty and had no connectivity with city. 17 km away from main area and that too a dirty hotel makes no sense. There was no one except the 2 o[censored]s. and it was not lake view it was the view of a dirty gutter on which the hotel was made. Even the hotel owner told us names of some good hotels where we could go. It seems like yatra does not care for the safety of its passengers. We had to spend extra 6000 rs to find another safe hotel. The hotel in backwaters was nowhere near to a 3 star hotel. We had to spend extra 6000 rs to find another safe hotel. After giving you 60, 000 rs, the arrangement was not worth it. 1) From starting we were facing difficulties. Our jet airway flight was delayed by 2 hours and we had no notification from yatra side. When we contacted jet airways they said that yatra has given its own number in contact details and not our numbers. We unnecessarily had to wait for 2 hours. 2) Our hotel in thekkedy was good but the services were not at all good. The staff was lazy . there was no cold water coming out of tap and we wasted our 1.5 hr for just waiting for cold water to take bath. We ordered cake in the night which was stale, it just spoilt my honeymoon cake plan . 3) Our hotel in kovalam was very good but its strange that why we were given a hotel that was far away from the 3 beaches. You could have given us any hotel near beaches so that we could enjoy the main attractions over there. In all our experience was very bad and we are feeling like we could have planned better that this by our own. And after all of this I was promised that I will receive rs 1950 refund that I have not received till now, its been 2 months and I think no one is interested from yatra team to refund the money.