Yatra.com — No assurance in yatra assurance scheme - it's a humbug.

Address:	Hyderabad, Andhra Pradesh, 500019
Website:	yatra.com

I had earlier booked an international flight from Yatra.com and read the full terms and conditions of it. It says that when we find a identical itinerary with a lower price until the day before our journey, the difference will be refunded.

I found a ticket with exactly the same itinerary in Yatra.com itself after some days and yesterday I called the Yatra hotline and I told them. The Yatra representative told me take screenshots of those flight information and sent him and also to [protected]@yatra.com. He verified the details and send me they will validate and intimate me. I asked him repeatedly that whether he wants any other information from my end. He said no.

But today another representative wrote me from [protected]@yatra.com the following

Dear Mr.Balachandran,

Namaskar, Greetings from Yatra.com

We would like to inform you that we need payment page screenshot without that we are unable to assist you.Choose flight then click on BOOK NOW then you will be on payment page.

In case you require further assistance or clarification, please feel free to contact us on[protected] /[protected]between 06:30 - 00:30 hrs) or write to us at [protected]@yatra.com . Alternatively, you can reply on this e - mail.

Regards,

Surbhi Gupta
Travel Consultant
Yatra Team
Direct No: [protected] Ext.No : 2473

Its very strange. They are finding the way out of this. Thats what they are basically doing. And I tried to call him on the number he gave, I couldnt reach him. First of all, I had sent him the flight information screenshot which shows everything from Flight no. and timing and stops. Moreover, I asked the guy, is there anything else that I should send.? He said no.

I need a resolution for this.

Very good Yatra. Keep it up. If I don't get the refund, I will take this to the next level.

YATRA ASSURANCE: YT15706651