Yatra.com — No refund for the cancelled flight due to aircraft technical problem - etihad jet airways codeshare. Flight booked through yatra.com | |||||
I booked a flight on etihad operated by jetairways aircraft (Crack on the door). After immigration passengers were offloaded and flight was cancelled. Flight was booked through yatra.com portal and the airline told me to contact yatra who collected the money and get the refund. I have been contacting yatra since july 2015 and until 26th november, no refund issued. Went to etihad cochin office and the executive called yatra and told them its them to process refund since they sold the ticket. I request to refund the fare as i had to take gulf air ticket online at the airport itself as the travel was urgent. Details of the flight Date dep timefrom to flight no terminal airline name 07jul 1740 kochi cok abu dhabi ey7578 etihad airways Auh 07jul 2110 abu dhabi auh bahrain bah ey7307 1 etihad airways Was this information helpful? | |||||
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Yatra Online / YatraTrip.in customer support has been notified about the posted complaint. | |||||
 2 Comments | |||||
Comments
'regret the inconvenience caused. Please be informed that we have contacted the airline for the refund waiver. However, they denied for the same. Request you to please contact the airline for the refund approval and we will be happy to process the refund."
I got this reply more than 10 times from yatra.com. When i contact the airline they will say "we did not collect the cash, contact the agent"! The etihad representative told the same over the speakerphone to yatra "executive" and they simply said ok and hang up!
Consumers please make a note that if i had purchased the ticket direct from the airline, they have no excuse to shunt me from one office to another but to refund the money. I was such an to use the yatra.com. Since this incident i had traveled almost every month abroad and always buy ticket from airline website and no regret at all!
I got this reply more than 10 times from yatra.com. When i contact the airline they will say "we did not collect the cash, contact the agent"! The etihad representative told the same over the speakerphone to yatra "executive" and they simply said ok and hang up!
Consumers please make a note that if i had purchased the ticket direct from the airline, they have no excuse to shunt me from one office to another but to refund the money. I was such an to use the yatra.com. Since this incident i had traveled almost every month abroad and always buy ticket from airline website and no regret at all!
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Greetings from Yatra.com!
Regret the inconvenience caused. Please be informed that we have contacted the airline for the refund waiver. However, they denied for the same. Request you to please contact the airline for the refund approval and we will be happy to process the refund.
Should you require any further assistance, please call us on[protected] alternatively write on [protected]@yatra.com.
Best Regards,
Yatra Care