[Resolved] Yatra.com — Poor customer service - Dont Book INTL Airticket through Yatra | |||
My booking ID is Yatra Reference Number : 12754386 For the same traveling date i want to change my travel destination from chennai - OSAKA instead of Chennai -TOKYO.Is it possible let me know? question asked to yatra departments...before 1 month Cancelling the ticket - 25% amount only refundable 1.Booking Person - (Answer) cancel the ticket and book the new one 2.Customer care 1st time - don't know about this ask Malaysian Airlines Customer care 2nd time before 4 weeks - possible only 5000 charge Customer care 3rd time before 3 weeks - possible but no seats available(in website shows ticket available) Customer care 4th time before 1 week - possible 1 or 2 days before travelling date Customer care 5th time before 1 day - Ask airline office in the AIRPORT Final day asked in Airline office in the airport - TOLD NOT POSSIBLE TO CHANGE DESTINATION So the final conclusion is, In YATRA no body knows the procedure.they are looking for only commission amount No body Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved Yatra Online / YatraTrip.in customer support has been notified about the posted complaint. | |||
 2 Comments | |||
Comments
Dear Mr. Kumar,
Thank you for contacting us at Yatra.com.
We apologize for the inconvenience caused and please be assured this is most definitely not the quality of service we aim to provide our customers. Our customer care team would have contacted you for all your concerns and have given you assistance in regards to your travel amendments. We hope this helps resolve your concerns.
Should you require any further assistance, please call us on[protected] /[protected] or alternatively write on [protected]@yatra.com
Best Regards,
Yatra Care
Thank you for contacting us at Yatra.com.
We apologize for the inconvenience caused and please be assured this is most definitely not the quality of service we aim to provide our customers. Our customer care team would have contacted you for all your concerns and have given you assistance in regards to your travel amendments. We hope this helps resolve your concerns.
Should you require any further assistance, please call us on[protected] /[protected] or alternatively write on [protected]@yatra.com
Best Regards,
Yatra Care
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+91 95 5580 0800 [Customer Support]
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Thanks for sharing your reference ID. We’ll get back to you shortly. Apologies for the inconvenience.
Best Regards
Yatra Care