[Resolved]  Yatra.com — Refund not processed after 78 days

Address:

Bangalore, Karnataka

I had booked 3 tickets from Guwahati to Bangalore on 2nd September 2014 for the journey to be done on 29th September 2014 through Yatra. The tickets were booked for the Air India Flight. However, due to personal emergency on the day of travelling, we had to cancel our tickets from Air India Counter at the airport. Air India personnel advised me that Yatra would be paying my refund. I had then called Yatra with the details and they advised me it will take around 45 days. I waited for 45 days and then gave a call and they told me to wait for another 10-15 days as the Airline has not responded back that I had cancelled my tickets. I waited again and called them after 15 days and this time they had the same story of Airline not replying to them. When I called up Air India they told that they had already replied back and if Yatra requires, I can show the cancelled tickets along with sealed hard copy of the cancelled receipt. I also told them that I can give the scanned cancelled receipt which I received from Air India but the customer care representative just mentioned that it would be a waste of time as they want the confirmation from Air India directly. I am really getting frustrated with this response of waiting every 15 days. If Yatra would have confirmed that the refund money will take these many days, I would have happily waited but this kind of response, of waiting every 15 days every time I call, has really given me a thought of not booking the tickets anymore from Yatra. I am really not happy with the way they are treating my case. Request Yatra to deal this case asap so that I dont have to book from them ever. The details of the tickets are mentioned below. Booked on: Tue, 02 Sep 2014 Booking reference: [protected] Flight Details: Bangalore to Kolkata AIR INDIA FLIGHT AI772 Kolkata to Guwahati AIR INDIA FLIGHT AI729 Traveller Details: Mrs Bijay Lakshmi Das Ms Meenakshi Das Ms Taniya Das Fare Details: Adult x 3 Rs 23, 820 Fee & Surcharges Rs 13, 086 Meals Rs 0 Baggage Rs 0 TOTAL Rs 36, 906 Paid on 02 September Rs 36, 906 Through Banktrans | Transaction Id:[protected] Thanks, Meenakshi