[Resolved]  Yatra.com — Refund of Fare --- Cancellation of Tickets

Address:

Khordha, Odisha

We had booked three tickets for 28th of August (Ref PNR No [protected]) and cancelled the same on 27th of August and applied for a refund on the 24th of October with a confirmation of PNR Cancellation directly from the Air India Office Bhubaneswar as follows : Station Manager Bhubaneswar <[protected]@gmail.com> Oct 24 to support, me Kind attn Mr Avinash/ Ms Preet Soni Executives Yatra.com This has reference to the tele discussion we had this afternoon regarding cancellation and refund of PNR- Y9WDN. Yatra Ref [protected] The subject tickets 098-[protected]/[protected] & [protected] were cancelled and requested for refund. Please find the scan copy of the cancellation history PNR which was conveyed not clear by you for further process. Hope the scan copy will help in this regard for necessary refund process. However the cancellation penalty on this ticket is INR 1579 per ticket as per rule. You may feel free to contact us for further clarification if any. Thanking you. स्टेशन प्रबंधक Station Manager एयर इंडिया ली, भुवनेश्वर Air India.Bhubaneswar Ph +[protected] Fax +[protected] Image Image (78).jpg Despite repeated reminders and after 50 days Yatra has not refunded our money and whenever we ring up the customer care they tell us to hold on the line and then keep making us wait for 10-15 mins till we ourselves cut off the call. This seems to be a straight case of cheating as we have been told by numerous Air India employees that there are thousands of such cases and that most probably this money is being used to earn interest in the personal accounts of the top management of Yatra. We request you to please help us refund our tickets with interest and bring to light this mega cheating episode worth crores of rupees.