Yatra.com — Refund of Rs 11979 not yet received from Yatra.com | |||
I booked my Goa - New Delhi ticket on 19th July 2015 and cancelled it on the same date due to some reasons. According to Yatra.com, the refund or Rs 11979 has been transferred but i have not yet received it. Its been more than 13 days and I get no reliable replies from yatra.com. All they say is that they have transferred the money and should reach you soon. Being a Engineer, I know that there's no manual interruption required in the process, so if the money has been transferred, it should have reached my account. My Yatra Booking Reference Number[protected]. Was this information helpful? | |||
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Yatra Online / YatraTrip.in customer support has been notified about the posted complaint. | |||
 5 Comments | |||
Comments
Dear Vicky,
Greetings from Yatra.com!
Regret the inconvenience caused. Refund was already initiated from our end on 20th Jul. Would request you to contact your bank and provide the order id number([protected][protected] which was provided to us by your bank. You can contact your bank's Grievance Cell in regards to refund not reflecting in your account.
Should you require any further assistance, please call us on[protected] alternatively write on [protected]@yatra.com
Best Regards,
Yatra Care
Greetings from Yatra.com!
Regret the inconvenience caused. Refund was already initiated from our end on 20th Jul. Would request you to contact your bank and provide the order id number([protected][protected] which was provided to us by your bank. You can contact your bank's Grievance Cell in regards to refund not reflecting in your account.
Should you require any further assistance, please call us on[protected] alternatively write on [protected]@yatra.com
Best Regards,
Yatra Care
I have already contacted the bank and they said that there is no transaction for this order no. There is no manual process required in online money transfer as we all know. And if anyone has to contact the bank's grievance cell, it should be you guys as the transaction is made my you and have not reached your customer. You should enquire about the fault in the process. If the transaction done by me fails, I will be liable to enquire the bank. But in this case, the transaction is processed from your side.
And you cannot just justify yourselves by providing me random numbers. How can I be sure if this number is even genuine for that matter. Moreover, I don't understand why don't you check your accounts and check. If the money is deducted from your account, show me the proof and then yatra.com should enquire about the money.
I will be pleased if this matter resolves quickly.
Thank You!
And you cannot just justify yourselves by providing me random numbers. How can I be sure if this number is even genuine for that matter. Moreover, I don't understand why don't you check your accounts and check. If the money is deducted from your account, show me the proof and then yatra.com should enquire about the money.
I will be pleased if this matter resolves quickly.
Thank You!
I have already connected the bank and they say that there is no such transaction with this order id. There is no manual process required in online money transfer as we all know. And if anyone has to contact the bank's grievance cell, it should be yatra.com as the transaction processed by you has not reached your customer. If a transaction done by me fails, I will be liable to enquire about the failure in the process.
And you cannot just justify yourself by giving me some random numbers. How can I be sure that these numbers are even genuine for that matter. Moreover, why don't you just check with your account if the money has been deducted from your account. If it is the case, then first show me the proof and then contact the bank to check the fault in the process
I will be pleased if the matter is resolved quickly. I will not be able to bear this mental harassment for long and will take legal actions against yatra.com if needs to be.
Thank You.
Sumeet Jain
And you cannot just justify yourself by giving me some random numbers. How can I be sure that these numbers are even genuine for that matter. Moreover, why don't you just check with your account if the money has been deducted from your account. If it is the case, then first show me the proof and then contact the bank to check the fault in the process
I will be pleased if the matter is resolved quickly. I will not be able to bear this mental harassment for long and will take legal actions against yatra.com if needs to be.
Thank You.
Sumeet Jain
I don't know if its a coincidence or what, but in 4th Aug I warned you guys of taking legal actions against you, and on the very next day, I get my refund back. It would have been lot better had you fastened this process. I don't know why you guys did this tantrum and how it benefited you, but you have surely lost some customers (me and my friends).
By the ways, Thanks for the refund.
Regards.
Sumeet Jain
By the ways, Thanks for the refund.
Regards.
Sumeet Jain
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Greetings from Yatra.com!
Regret the inconvenience caused. We have received your query and looking into your query and would respond to you at the earliest . Request your patience in this interim.
Should you require any further assistance, please call us on[protected] alternatively write on [protected]@yatra.com
Best Regards,
Yatra Care