[Resolved]  Yatra.com — Request a Refund for cancellation of a international ticker

Address:

Mumbai City, Maharashtra

I have booked a ticket from Mumbai to Frankfurt through yatra.com on Air India airline.booking reference number YT14889162 Later due to rejection of visa I cancelled the ticket with airline and with yatra.com immediately. Both confirmed that ticket is cancelled successfully and whole(100%) amount will be refunded if visa is rejected. I sent email with visa rejection documents as required on 16 Jul 15 receipt of documents confirmation from yatra given via email on 18 july 15, stating refund is made in 45 -60 days . I replied to email that in Yatra.com website it is clearly mentioned that refund is made within 2-3 working days without any t&c . and yatra replied and confirmed in email dated 19 july 15 that regarding booking reference number YT14889162, tickt is cancelled and ticket s sent for refund to processing team. But nothing happened until i wrote on 27 july again to ask about refund AND Yatra replied and confirmed on 27 july 15 email that refund is initiated and amount will credit in my bank account in 5-7 working days then i keep writing about refund BUT till 24th August 2015 they wrote me email due to technical reason it is not refunded and will take again 7-10 working days then i keep sending multiple reminders which are finally answered on 7/8/9/10th september 2015 that matter is raised with airline .. Today status i received only 70% of money and still behind yatra for remaining 30% money which they are making excused /postponing singing same old tunes that they are trying with airlines. I didnot buy from airline why should i wait for their internal policy with airline, why yatra not refunded as per their rule book mentioned in website. why i am suffering to get money . Since yatra.com did not refund my money I could not try to buy another ticket for me to travel in summer .Yatra was big mistake i did to buy ticket. Please help/support to get me back my remaining amount as they don't call and if i call them for refund i had to wait for 30-60 minutes (1 hour ) to get someone online,