Yatra.com — tour complaint

Address:

New Delhi, Delhi

Hi, This is regarding yatra booking ref # S1467216, we have taken services yatra.com for Manali trip, find below our terrible experience from their services. They have given wrong promises, don’t have solutions of any problem, no synchronization, all employees are passing their responsibilities to each other. Mr. Kapil Chourdhary gave us this package to us however when we discussed some issues his answered was I am a sales person so please contact service team. In service team we contracted Deepak, George, Rahul, Kapil, Shahbaz and many more don’t know the names to get our problem solved but no one gave us solution for the below issues. We paid Rs-34000 to Yatra for this trip and we asked Kapil please give good services if you want to add more amount you can, as we were going with our families. Find below the issues that we faced. Transport Issue:- Ø At the time of boarding the cab, we requested driver to put 1-2 small bags in boot space however driver did not allow us and asked us to call new cab if you want to keep any luggage at back side, then after discussion with Deepak (Tour Coordinator), he allowed us to keep some Luggage at boot space, all these nonsense wasted approx 1 hour and spoiled mood. Ø At the time of returning, he found one friend at Manali who was also driving car and coming towards Delhi, they both were deciding where to stop cars and if were asking to stop anywhere then reply was, I will decide where to stop and in which restaurant, It was really and insulting moment for us that how a driver was speaking with us in front of our family members. Ø When we were close to Chandigarh, he was driving 40-50 kmph for around 1 hour to wait his friend and it was highway and all the vehicles were going ahead even autos, we asked why are you driving so slow then his reply was my owner wants average of 14km per liter a so I have to drive slow, it was again a senseless response actually he was waiting for his friend who was behindhand.Ø Ø We left hotel early morning at 7:30 AM in spite of heavy snow at Manali as my cab mate (Rajat Sahani) had bus from Chandigarh to Bhatinda and last bus was at 5 PM from Chandigarh and this was informed very first day to driver, Driver and his friend stopped car at Haveli Restaurant at Chandigarh at 4:40 PM, we requested him not to stop car there as we had last bus at 5 PM however he offended and started dropping our luggage and said you can call another cab, I will not drop you then we again called Deepak (Tour Coordinator) and he solved this issue that incident wasted 1 and half hour and we were insulted again by driver and my friend (Rajat) could not board the bus. Driver Name is Sunil, Kindly take necessary action against him.This driver was very very rude don’t know even how to talk with ladies. Lodging issue:- Ø Kapil booked Hotel – (Dreamland) for us but right word to use this place is Dharamshala, When we reached in our rooms there was no electricity, no water and washroom were dirty in both room. When we asked them to clean that we received reply that they don’t have any sweeper at that time to clean, we thought we reached on festival day (Holi) so it might be the problem, to solve Electricity issue they gave us 2 candle per room.Quilts and blanket which was provided to us was torn, it was smelling badly very very unhygienic. There was electricity in every place except this hotel and this problem could not get resolved, we called entire Yatra team. It was really a bad experience for us, kindly suggest how we can get compensate against this as this was not booking it was completely fraud done by Yatra.com. On our entire trip we were trying to reach Yatra team or the Innova coordinator for resolving the issues.YATRA HAS SPOILED MY VACCATION EVEN AFTER SPENDING 34000/- FOR THIS TRIP, THIS WAS THE PATHETIC EX PERINCE, earlier also I had gone to various trip but never ever faces these kind of issues. I would suggest Travel team to check Hotel response before giving this to any customer. Please check and if you need more details please give me a call on my below given number. Thanks Dheeraj Kharbanda M-[protected]