Yatra.com — Unethical behaviour _ Cancellation of confirmed booking | |||
Booking Reference Number - [protected] Proceeding of the events are as following: 1) On12th August 2015 through Yatra.com portal I have booked 2 rooms at "Sariska Tiger Camp" for 15th & 16th August at 8:37 pm. confirmation of booking has been sent to my mail ID [protected]@gmail.com 2) On 13th August 2015 Mr. Rajendra singh from "Sariska Tiger Camp" mailed me that no rooms are available at the hotel & same has been informed to Yatra.com. 3) On upon receiving this information I called Yatra.com helpline number [protected]. The Yatra.com representative said they have no information regarding this and will resolve the issue by the evening of that day (13th August 2015) 4) On 13th August 2015 at 7:41pm I have called Yatra.com again & the representative confirmed they are working on the issue & only be able to communicate by14th August 12:00pm. Additionally he assured that if my booked hotel is not available on 15th & 16th August, Yatra.com will accommodate me to an alternative property which is equal or better than my booked hotel. 5) On 14th August 2015 at 1:31pm I called Yatra.com again & Yatra.com replied that they are still working on the issue & need time till 6:00pm. As my journey was on next day, Yatra.com is delaying again & again, I asked for email confirmation that they will resolve the issue by 6:00pm. Yatra.com has sent me a mail confirming they will resolve the issue by 6:00 pm. 6) On 14th August 2015 at 2:57pm Yatra.com sent a mail to my ID saying my booking at the Sariska Tiger Camp has been confirmed. 7) On 14th August 2015 evening I called Sariska Tiger Camp, the hotel staff said there are no rooms available & same has been informed to Yatra.com also. 8) On upon receiving this information I called Yatra.com at 7:32pm. They said they will need more time . As I was suppose to start on the next day, I told Yatra.com to resolve the issue by half an hour & call me back. 9) At 9:03 pm on upon receiving no calls from Yatra.com, I called again. At this time Yatra.com confirmed that the Sariska tiger camp is not available at they will provide me an alternative property . They also ensured me that they will be mailing me with the available options within half an hour. 10) At 9:58 pm after receiving no response from Yatra.com, I called . At this point Yatra.com confirmed they cannot arrange anything & after long confrontation they send me a mail at 10:36pm confirming that. Yatra.com has twice confirmed my booking, Assured falsely that they will arrange alternative, never updated the situation. If I have not called Yatra.com I would have made the journey to the hotel site. Moreover Yatra.com has provided me cancellation information in such a time that no alternative arrangement could not be made. For spoiling my holiday plan & the harassment caused by Yatra.com I demand full refund of the booking amount & twice the amount of booking as compensation. Regards Ayan [protected] Was this information helpful? | |||
|
Yatra Online / YatraTrip.in customer support has been notified about the posted complaint. | |||
 2 Comments | |||
Comments
On 15th August (On the day of my booking) 3:00 pm Yatra.com has sent me a mail saying the booking at the said hotel can be done by direct payment at the hotel. If this information was provided one day earlier that would have made some sense, On the day when I suppose to be at the hotel by 12:00 pm (Checkin time), reading the mail at 3:00pm & start my journey toward my destination seems like a joke from Yatra.com.
As said earlier, full refund of the payment will not suffice, I demand full refund of the booking amount & twice the amount of booking as compensation.
![]()
As said earlier, full refund of the payment will not suffice, I demand full refund of the booking amount & twice the amount of booking as compensation.
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
80%
Complaints
2577
Pending
348
Resolved
1922
+91 95 5580 0800 [Customer Support]
+91 12 4437 5353
+91 12 4437 5318
1101, 11th Floor, Tower B, Unitech Cyber Park, Sector -39, Gurgaon, Haryana, India - 122001
Please accept our sincerest apologies for the inconvenience faced by you and your team during your holidays. This is definitely not the level of service we endeavour to provide to our customer. Please be assured that we are taking the necessary steps to ensure that such instances, though rare already, do not recur.
We would like to inform that booking was not confirmed and you did not check in to the original hotel hence we have cancelled your booking and initiated the full refund. Refund will be credited into your account within 3-5 working days.
Once again, We would really appreciate if you would allow us another chance to organise your future holidays, as we truly value your support and association.
Best Regards,
Yatra Care