[Resolved]  Yatra.com — Yatra is a cheat and fraud and mislead customers

Address:

Gautam Buddh Nagar, Uttar Pradesh, 201301

I had booked a return ticket for Bom-Del-Bom on 6th Nov thru Yatra.com. My total ticket cost was INR 7002(including INR1000 discount for round trip fare). My travel dates were 9th Dec (Bom-Del) and 13th Dec(Del-Bom), unfortunately I had an emergency and due to which I wanted to reschedule my Bom-Del ticket from 9th Dec to 7 Dec and hence I called yatra office, Gurgoan. I was first informed by the customer executive that for rescheduling one sector I would be required to pay airline rescheduling charges for both sectors i.e. INR 2100*2 along with yatra service fee per passenger per sector i.e Rs 300*2 which totals to Rs 4800 plus difference in fare for new ticket for Bom-Del. This sounded very expensive to me and hence I asked for alternate option and again yatra told me that you can cancel one sector (Bom-Del) which would only cost Rs 2100(airline charges)+ Rs300(yatra fee) totaling to Rs 2400 aIong with any difference in fare. This appeared to me a more sensible option and hence I decided to cancel one sector by logging into yatra web site. However, after going thru the step by step process and selecting ''cancel and refund option'' my entire ticket was cancelled to my utter shock and disbelief. At no point did I came across the option of cancelling half ticket and when I realized that it is not possible to cancel one sector ticket by that time it was already too late to reverse my action. I immediately called up yatra and informed about the unfortunate situation what they have asked me to do which they started denying and said that we never told you to cancel ticket thru website. I kept on arguing that they also didn't tell me that you cannot cancel ticket on website or have to use yatra app for the same but they still did not believe my word and kept denying and saying I will only get some Rs 1900 refund out of Rs 7002 which I have spent. I am 100% sure that at first they have given me wrong information from the onset and upon realizing that they are on the receiving end have refuted all charges. Hence I demand a full refund i.e INR 7002 (inclusive of taxes) from yatra and also any additional charges which I will incur to book my round trip ticket. I will also like to warn yatra that I will go the legal route for my right and harassment they have caused to me for this entire episode. Please would appreciate if you can resolve this amicably and given me full refund.