[Resolved]  Yatra.com — Yatra made me cancel my booking promising refund but now refuses to refund

Address:

New Delhi, Delhi

My booking ref no: [protected] Yatra told me that is was a non refundable but agreed to refund full amount if the hotel agreed to it, as my booking was for a much farther date. But after contacting hotel and cancelling the same, Yatra is now refusing to refund and says booking was non-refundable. The are saying now booking has already been cancelled and they cannot refund any money. They are lying about refund, cancellation so that now they have my money and can offer this booking to someone else. If they had not lied about the refund, I would have tried to arrange the trip somehow. Now I am in no man land situation. I don't have booking nor any refund. Please see Yatra tricks and kindly help me from this trap they set up. Thanks