[Resolved]  Yatra.com — Yatra.com fooling people_Refundable ticket_NOT getting money back

Address:

New Delhi, Delhi

I booked a flight from Kolkata to Delhi on 27 SEP 2014 and its was a refundable flight but after booking the ticket, it showed non-refundable and I suddenly took screen shot of the refundable flight shown and call the yatra people. First of all they were non-cooperative and when they find the mistake- explained by me they transfer to the senior person Pooja Sharma and she told me to get back within 24 hours but now after 4 days they are not even answering my call and no reply via mail too. I called from landline phone Norway and they make me wait number of times and had discussed more than 20minutes and come up with no solution, I end up paying more then Rs500 bill for nothing. Please find the attached picture showing yatra.com ticket and the screen shots the screen shots showing clearly refundable flight.