Zandu — Amount deducted but no order or product

Address:Emami Group, Emami Tower, 687 Anandapur, EM Bypass, Kolkata 700 107.
Website:zanducare.com

Tried to place order from zandu site made payment by paytm. So money got deducted but order not generated by zandu site. Till now no refund send mail and called zandu helpdesk but no reply
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Oct 23, 2020
Updated by VijaySharma80
Zandu care is saying connect with paytm as they have not received the payment and paytm responded as shown in image(as per paytm zandu told them order delivered), zandu care has not shared any order detail or tracking id, no products delivered till date almost month.

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    Emami Group, Emami Tower, 687 Anandapur, EM Bypass, Kolkata 700 107.
    India
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