Croma Complaints & Reviews

Tata voltas Ac ordered on 01jan delivered on 11th Jan which after multiple follow up and very worst response to all complaints that delivered different ac then what i ordered...after that they didn't properly coordinated with voltas and they came for installation only by 15th after serious escalation...this is really gave mental pressure...after technician reached they told window size is not fit for this model and need to extend window which...

Hello, We have extended warranty with Croma. We gave our LG TV 50 inch for repairment. They picked the TV from home. We have paid 18k for the service before the repairment as they told us they cannot start repairing if we don’t pay them. It is been 1 month TV is still with them. They are not providing any update. Croma and Zopper (Croma’s insurance partner) manager both are not picking the call. We are cheated by Croma. Please help us...

We are trying to unlock our co's iphone 6s password with the help of Apple Customer care but they are asking for invoice copy of the iphone. We have a copy of bill which is not clear (bill attached) so we request you to kindly email fresh bill copy to us on apoorva.[protected]@yahoo.com...

I bought Philips Mixer/Grinder Model HL7760/00 on 17th March 2022 at CROMA, Indira Nagar, Bangalore. It has to be serviced/repaired for malfunctioning.I do not have the biil which may be required for submitting for service/repair. The copy of the bill may be sent to me to enable me to proceed further....

This is with reference to an Bose electronic device purchased from Croma Store, Ambience mall, Vasant Kunj on 28.10.2023. During purchase, it was repeatedly ensured by the Bose Representative selling the device that only nominal processing fee will be levied of Rs. 99 or 199 plus taxes. But when I received the first statement, in that processing fee charged for Rs. 640 and now the representative is saying that it is written on bill that 1%...

I purchased a TV on[protected] and I was told that I will receive the product by[protected] pm). When I track my status on website, it is showing that the product is delivered, but I didn't receive the product yet. I tried calling for customer service, but no response. Disappointed with the service....

I purchased a Whirlpool refrigerator from Croma on 25th October 2023. After a few days I noticed that the refrigerator was freezing all the fruits and vegetables as well as the milk was iced even when the temperature was set to low. They sent technician twice to repair but it didn't work out so they sent a replacement after 1.5 months o[censored]s suffering and complaining and following up. Even after the replacement I faced the same issues, and...

I wanted to purchase a LG Convection Owen and this is the kind of service these Croma people offered me, left me with tension & mental stress.. It was so atrocious that made me decide that I will never visit this branch ever again to buy any product there.. All credit goes to – Croma Store, BSR mall, Thoraipakkam, Chennai

Here is what happened –
On 10th Dec 2023, Before visiting there, I called them to check if...

I had purchased Croma washing machine 6kg front load on march 2022. since some days i have facing some drum problem. while when we start machine it will be started, take water but there is no action takes place. The machine only display light of extra rinse button....

Print problem...

Crome TV purchased on 29.01.2023 through online vide Infiniti Retail Limited invoice no. SLEC100568. The TV is not functioning. In this regard, I complained on 08.12.2023 for further action to replace it as it is under warranty. So far, no action was initiated from your side. Please take an immediate action for replacement....

Hello,

Product Details:
Invoice No: SLA144RS3121711
Date Time:[protected]
Order Id: SOA[protected]

Extended Warranty starts after brand warranty ends and details are below and invoice copy also attached in this email.
Invoice No: SLA[protected]
Date Time:[protected]
Order Id: SOA[protected]

I am writing to express my deep dissatisfaction with...

I purchased an HP 13 envy x360 laptop from the Croma store on August 14th and paid 9450 for Zip care.The laptop would not work without the charger, so we took it to the store for repair. A handling charge of 279 rupees was charged by the store, and it was introduced last month.When I purchased it, there were no charges and I asked now but did not receive a mail regarding the same....

Dear Croma team...

Am taking MY tv in croma Karkana showroom hyderabad on 26/05/22 ie.my daughter marriage purpose. But Tv panel prbm started on may 2023.just one year problem started.
my order Id is : SOA[protected] AND INNOVOICE NUMBER IS sla149rs5808136.
Immediately am informed to showroom customer and that technician person came to my home and identified the problem and taken digital signatures. Croma Technician...

Dear Team

We have purchased the LG Smart TV 43 Inch. Wide inv no SLA[protected] dated 22.10.23 from Croma show-room, Lower Parel Branch

But within a month I have observed white dot (( Dead Cell in the Led Panel ) on screen and the image lacks color brightness and the voice clarity also is not up to my expectation

We bought a TV on 22nd Oct and it got installed by 26th Oct.

This...

I have purchased CROMA TV-item code 263286 in Order ID[protected] vide Invoice No. SLEC100568, Dt: 29.01.2023 from INFINITI RETAIL LIMITED (trading as Croma). The item description is E-CROMA LED HDR 24in 1Y CREL024HBB[protected] and serial no. is CREL024HBB024602T102 IMEI1: IMEI2: XT. The item is not functioning since 05.12.2023 and it may be replaced as it is under warranty. In this regard, I request that, an action shall be initiated...

I have purchased CROMA TV- item code 263286 in order ID[protected] through invoice SLEC100568. Itel description is E-CROMA LED HDR 24in 1Y CREL024HBB[protected] and serial no. is CREL024HBB024602T102 IMEI1: IMEI2: XT:. I request to replace the product with new piece as it is under warranty. In this regard, an early action may kindly be initiated ....

Dear sir i call and mail to support team every one person call me from center and said your product replace within 24hour but still not pickup for replace and yester day call me from croma team that product is out of stock if out stock products then company why cheat me that your products delever 24 hour and now croma said that your refund process yet ant after pick up item from you home then company pay your amount after 4days...

Even escalation with croma customer care and nodel officer and grievance team I have not yet received my refund amount after even 30 working business days and not getting any response from side also not getting satisfied answer from customer care team.

when I call for update team only ask to wait for refund and only raising tickets also not getting any call back after 24 Hr wait even I have waited for 30 days now. Is croma...

Sir I ordered a I pad from croma then due to some issue I request to cancel order at that time order is not shipped .
But customer executive say they create a ticket for that .after 2 hr i got message your order ship . So they say me to refuse order at doorstep .after refused my order I don't get any update.previous 2 days it shows out for delivery...