[Resolved]  1983 — given booking confirmation and not given rooms

Address:Saket Nagar, Nagpur, Nagpur, Maharashtra, 440027
Website:Agoda.com

Sir i have booked hotel oyo 30638 hotel rivaayat inn on 30 november, 2019 through agoda with booking id[protected], on 1 december they have sent me booking confirmation, i also chatted with agoda customer care for confirmation, they have assured me that your rooms are booked (2 rooms for 2nights, 4-6december). Before arrival at hotel i called the hotel for location, they said that none of the rooms were booked for you and we are not accepting any booking from oyo & agoda, i called oyo for this, they said your booking is confirmed, i also emailed agoda, bit instead of solving they cancelled my rooms and mailed me of 0 money refund (According to hotel policy). Sir please help me for full refund of 2732₹, as agoda has not booked my rooms and automatically cancelled my rooms after complaining them
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Dec 10, 2019
Complaint marked as Resolved 
It was resolved by Agoda itself, money was refunded...
Dec 04, 2019
Updated by Anup83
Now Oyo is also not responding, being partner with Agoda, they are just saying call to Agoda, not giving their number of contact (India)
Dec 04, 2019
Updated by Anup83
I have talked to Oyo 10-12times regarding this, they confirmed about the booking and partnership with Agoda but not not solved the problem, please help me to get full refund from scam Agoda.com site...
Complaint comments 

Comments

Hi Guest,

We are sorry for the inconvenience caused. OYO Hotels & Homes aims to provide the best hotel booking experience to all its users. Kindly let us know your booking details to help us serve you better.

Regards,
Team OYO
Anup83's [Complaint's author] reply, Dec 15, 2019
My booking No.was 432705141
For OYO 30638 Hotel Rivaayat Inn, Amritsar for 4-6th December, 2019

I got confirmation msg from Agoda, and they message me that please call to hotel before 24hrs., but on arrival hotel management refused of any booking from Agoda, Oyo

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    Saket Nagar, Nagpur, Nagpur
    Maharashtra
    India
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