1mg — I have not received my order

Address:

Samastipur, Bihar, 848101

My order : PO[protected]:
through 1mg have not been delivered.but status showing order delivered. It was assigned to ekart logistics delivery guy named Nikhil Saurav.without contacting me he delivered my order elsewhere.when complaint about it to 1 mg they are showing my receiving signature which is entirely different from my signature.I had done my payment in prepaid mode.