1mg — My order

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I submitted my prescription, duly signed in letterhead of Dr Anuja Porwal, Additional Director Nephrology.But my prescription 2 medicines were objected even though it was genuine medicine and nephro can prescribe these medicines. it was delayed by 48 hours and since I am a kidney transplant patient it caused hardship to me. It was approved only after their Dr who was also not expert Urologist has approved. Can 1mg experts explain this so that I may not face same problem again.
Pl note delay in medicine can cause damage which is irreversible and 1mg is dealing with medicine should understand it.