1mg — The order has not been delivered

I have order important medications for my wife for seizures and depression on 4/11/20. The order number is PO[protected]. The order got confirmed on 5/11/20 at around 11 am. The expected deliver date was 6 to 7 Nov 2020. The payment has been taken before confirming the order. Now they have not deliver the order as they don't have the medications and tre telling me to wait or else cancel the order. I have already paid for medicines and if i cancel the order the refund will take 10-14 days. And i dont have money for buying medications from outside. This is complete carelessness as i dont have medicines for today to give it to my wife. I want you take action against 1 mg as such service can affect the health of patients due to non delivery of medicines.