| Address: | cureboat healthcare pvt ltd, 2nd floor, plot no 29,industrial area, GT Karnal Road,, Delhi |
I had placed an order for medicines with the order no po[protected]. The order was delivered well in time. However, the medicines that were delivered to me were not ones i had ordered. The invoice displays the medicines as per my order but the product received was very very different. They are not available on customer care no due to shortage of staff because of covid. I was asked to raise my complaint on the app and write a mail. I have been doing it diligently. For the first few days, they had replied. Their last message was a commitment to arrange a call by their executive. It's been 2 days that they have not replied back and neither has anyone tried to connect with us. All these medicines are for a heart patient which should not be skipped. We had ordered online as we wanted to avoid the risk of going into a public place. We are still without medicines as i have already paid for it once and cannot buy them again.
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