Dear Sir/Madam,
I, Manoj S. More, residing at Ground Floor, Room No. 2, Bldg No. 2, Reliance Complex, Bhogale, Chiplun, having my email id is [protected]@gmail.com
I am having 1win ID = 63143476.
I transferred below amount to 1win thorough their website https://1winonline.in/
Details of the transactions are as follows:
1. Transaction 1-
- Amount- Rs 45000
- Date and Time- 17 June 2024, 11-02 PM
- UPI Transaction ID-
- Transferred to UPI ID- [protected]@cnrb (B.R.ENTERPRISES)
2. Transaction 2
- Amount Rs 20000
- Date and Time- 18 June 2024, 10-02 AM
- UPI Transaction ID-
- Transferred to UPI ID- [protected]@cnrb (R.S.Transport)
This B.R.Transport and R.S.Transport – which are provider of 1win payment platform used my money fraudulently.
Both amounts were debited from my respective bank accounts but have not been credited to my 1win account having 1win ID = 63143476. So I contacted official support team of 1win. They suggested me to wait for 24 hours to 7 days, again and again- no resolution has been provided, even after my persistent follow-ups.
On 25 June 2024, I was provided with reference numbers PMNT-957608 and PMNT-960505. And on 26 June 2024 However, official support team of 1win alleged that the deposit under PMNT-960505 was activated by another user with ID 78053337. “This deposit was activated by another user. Please be careful and don't share your payment information anywhere except in the official 1win support chat service.”
I categorically state that I have never shared my payment information with anyone except your official support team.
And now on 06 june 2024 I received a response from 1win’s support team stating: “Provider reported that the funds were credited to the account of another project, the funds on this deposit cannot be credited”
The communication with 1win's support team has been unproductive and their responses have raised serious concerns about potential fraudulent activities within the organization. As a result, I seek your intervention and request the following actions:
1. Register an FIR against 1win for fraudulent activities and potential financial fraud.
2. Initiate a thorough investigation into the matter to uncover any security breaches or lapses on 1win's part.
3. Ensure the immediate refund of Rs. 65, 000 to my bank accounts and take necessary steps to prevent such incidents in the future.
4. Pursue legal actions against 1win for breach of trust, negligence, and fraudulent behavior.
I have also been advised to report this matter to the cybercrime division, and I intend to do so promptly.
I request your prompt attention and action in this regard to safeguard consumer interests and uphold the law. Enclosed with this letter are relevant documents and proof of transactions for your perusal.
Thank you for your cooperation and swift action on this urgent matter. I am available for any further clarification or assistance required during the investigation.
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