24x7fresh — No delivery and no refund for order placed

Address:	Gautam Buddh Nagar, Uttar Pradesh, 201301
Website:	24x7fresh.in

I have placed the order in the month of jan'16.
Order id:[protected]. (Milk for 1 month, tender coconut for 1 week).
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Order date: 3-jan-2016
Order cost:
Milk (Blue packet): 918.00
Tender coconut : 224.00
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Total 1, 142.00
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Location banaswadi, bangalore.

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I started receiving the deliver for first 15 days. Followed by that i placed 2nd order for my relative

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Order date: 31-jan-2016
Order id:[protected]. (Milk for 1 month).

Order cost:

Milk (Green packet): 1026.00

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I started facing the problem from them to give excuse for not delivering the product stating the mail below and giving the reason which has not stopped even today.

Now the company is not denying to refund the money not delivering the product. If we make a call to their customer care, they have the standard statement: "delivery starts in next 24 hours"/.

Even i have mentioned i will go for "consumer forum". Still no response from them.

Please help me to get the refund.

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Email details:

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— forwarded message —
From: "vijay santhosh k. R"
Date: may 20, 2016 12:16 pm
Subject: re: reminder 8:delivery updates[protected]
To: "customer support 24x7fresh"
Cc:


Hi team,

I. Am going ahead with raising the issue with consumer cort along with other person who are in the same situation like me.

Thank you
Vijay santhosh
[protected]

On may 12, 2016 12:48 pm, "vijay santhosh k. R" wrote:

Hello team,
I am exhausted with your assurance.
I am making humble request to do cancel the order and initiate the refund without any excuses.

Thanks for understanding in advance.

You have delivered the order for milk for 22 days. But the tender coconut was not delivered. Please refund the remaining amount.

Regards
Vijay
[protected]

On may 12, 2016 12:39 pm, "customer support 24x7fresh" wrote:

Hello


I am writing this mail as an apology for the inconvenience you had to face by our delivery staff. We duly apologize for not satisfying you properly and we assure you that this will not happen again. We are taking steps in order to get all the details about this delay in delivery. Because of these measures we will be able to find the root cause and then we will find a solution to it to make sure that no further delays will be made. Our customers are our assets and this is our foremost priority that we satisfy our loyal customers.

You are a loyal customer of our 24x7 and i will personally make sure that i provide you the best service possible. We will be really happy to serve you with even better services in future with more effective and efficient services from our staff. We thank you for your patience and we assure you that such kind of problem will not happen again in future as we have already started the investigation about the delay in service. We hope that you accept our sincere and humble apologies.

Thank you,

24x7fresh team


On thu, may 12, 2016 at 12:37 pm, vijay santhosh k. R wrote:

Hi
I am waiting for your refund initiation as per your acknowledgment. Let me know the status on the same.
Vijay


On may 9, 2016 6:54 am, "vijay santhosh k. R" wrote:

On may 3, 2016 3:02 pm, "vijay santhosh k. R" wrote:

On apr 22, 2016 8:19 pm, "vijay santhosh k. R" wrote:

On apr 17, 2016 8:38 am, "vijay santhosh k. R" wrote:

On apr 15, 2016 11:03 am, "vijay santhosh k. R" wrote:

On apr 14, 2016 9:37 am, "vijay santhosh k. R" wrote:

Hi,
I am waiting for the updates...
Please refund the amount.
Its past 3 months

On mar 31, 2016 1:04 pm, "vijay santhosh k. R" wrote:

As you have not kept your words,
I would like to get the refund.

Share me the day to day details of my order.. How much u have delivered abd how much remaining.

Regards
Vijay

On mar 30, 2016 10:59 pm, "24x7fresh information" wrote:

Dear sir


What i should do with your order


On wed, mar 30, 2016 at 10:34 am, vijay santhosh k. R wrote:

Hi
My order #[protected]

Placed on january 3, 2016 12:21:29 am ist

On mar 30, 2016 6:54 am, "24x7fresh information" wrote:

Hi


Can you share us your order id pl


On tue, mar 29, 2016 at 11:45 pm, vijay santhosh k. R wrote:

Cam you please share me the order. Details explaining how much is consumed and how many more remaining.

Even i have ordered for tender coconut.
.
I am unable to talk to u on ☎ nor able to get my account details.
Need your help.

On mar 29, 2016 10:34 pm, "24x7fresh information" wrote:

Dear sir


Your milk delivery will start with in 48 to 72 hrs hrs, we are shortly sending you local team member name and number so that you can talk to them freely till 3.30pm.


On mon, mar 28, 2016 at 1:23 pm, vijay santhosh k. R wrote:

Hi team,
Plese respond

On mar 17, 2016 10:53 am, "vijay santhosh k. R" wrote:

Hi team,
I have not received any updates from you even after 15th march. So i want you to refund the amount.

Regards
Vijay

On feb 29, 2016 9:23 pm, "customer support 24x7fresh" wrote:

Greetings from 24x7fresh.In team.


As promised earlier we have again revamped the delivery model in order to serve you better. And our logistics had to be upgraded in a very short period to service all the orders.


This new logistics model is being introduced in hyderabad and bangalore (Zone wise) on the 15th march, we are expecting efficient and uninterrupted delivery of your ordered products to meet your expectation.


Cut-off time deviation-3.30 pm a day before.
We have already received refund and cancellation request from payu and direct request till 28th rest of refund will after starting of services. No refund is done with last 7 days due crash of website, it may take few more days.
Method to convey deviation call us or mail us on [protected]@24x7fresh.In
Check the delivery boys copy for whatever you have received or not.
We want you to experience our revamped service,

Looking forward to have a long term relationship!


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Download your apps for grocery list @http://tinyurl.com/po94a5k

Thanks and regards,


[protected]@24x7fresh.In

24x7fresh.In | b-67, second floor, sec 63
Noida-201303 | tel[protected]
www.facebook.com/24x7fresh


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Thanks and regards,
Customer care team,
www.facebook.com/24x7fresh

Regards,
Vijay santhosh kr