2Gud — I made payment but order not show in list

I paid amount from phone pay on 24/6/2019, 6.20pm of rs 13, 394 for refurnished laptop dell E5420 core i5, money get deducted but order not show in history, I call on helpline, they just say wait we raised complaints, but no response from 24 hours, my money get lost.
My number is [protected] registered on 2gud
They can track details via number
Help me